alt. Vapors is looking for a Customer Relations Specialist to create and nurture long-term relationships with customers. You primary focus will be to ensure that alt. customers have a great experience with us, and resolve any queries/issues that arise in a timely manner.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service with a focus on user retention, we’d like to meet you.
- Provide email, chat, facebook support to customers
- Understand their needs and pro-actively work to address additional or missing details
- Follow-up with customers to ensure satisfaction
- Monitoring of aggregated customer request data
- Regularly update the business teams with customer feedback and issues
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
- Proven experience as a Client Relations Specialist
- Fast and accurate typing skills
- Exhibit flawless grammar and courtesy in all customer interactions
- Strong interpersonal, time management, and problem solving skills
- Background in customer service; industry knowledge is a plus
- BSc/BA in Business Administration, Marketing or a related field
Email us at 📩firstname.lastname@example.org